Trading conditions at Ven art& design

General information

venartdesign.com
Email:  art.leozhao@gmail.com

Prices

At Ven art&design, we reserve the right for any errors in our stated prices. Furthermore, we reserve the right to change the prices without prior consent. Reservations are made for out-of-stock items.  

Payment

Ven art&design accepts payment with VISA, Mastercard, PayPal, MobilePay, Bank transfer. We cooperate with the leading Nordic payment provider Nets for your security. You can pay using EURO. When using card, it will be charged immediately. 

Shipping

We ship with the Swedish Postal Service with tracking and insurance. Your purchase will be packed with care to ensure safe delivery.

The shipping cost depends on the number of objects in the order. You can see the cost in the checkout before ordering. 

Non-Picked Up Packages

If you don’t pick up your package it will be returned to us. We will then refund your purchase but reduct our costs for the original shipping and return shipping.

Refund

We accept returns for customers within the European Union. Due to high customs exam fees, we don’t accept returns from countries outside the European Union.

If it is a refund, please include bank details in the form of account number and account number so that the agreed amount can be transferred. This information can be disclosed without risk per email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund.

We Guarantees that you will always get your your purchased object or a refund.

In only a few cases every year, our packages get lost on their way. You will then be fully refunded after the estimated delivery time, which is stated at the check-out and in the order confirmation.

Every consumer purchase made from Norway or Iceland is covered by a mandatory legal guarantee. The duration of this legal guarantee for new and second-hand goods is 3 years. The consumer must act within a reasonable period of noticing the defect but there is no specific deadline other than the legal prescription period of 3 years.

Right of withdrawal

There is a 14-day full right of return on goods purchased in our webshop.

You cannot regret it by simply refusing to receive the item, without at the same time giving clear notice of this.

Return costs are your own responsibility.
Cancellations must be reported to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the cancellation. The notice must be given by mail at info@venartdesign.com. In the message, you must make it clear that you wish to use your right of withdrawal. If you wish to return the item to us, you must fill in the attached return slip and send the item to:

Sun Swan Oy

Marnerheimintie 56, M2

00260, Helsinki 

Finland

Appeal options - overview and links:

If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, you must provide our email address:  info @venartdesign.com

Privacy Policy

In order to receive, handle and deliver your order, Sun Swan Oy will process your personal information. All our processing of personal data is in accordance with applicable privacy laws. Please read our privacy policy appendix for further information.